Contact Us
Contact page
Whenever the contact form on this page is used, the message is treated as unencrypted correspondence. Because of that, no financial details, passwords or document scans should ever be sent through it. Any such information transmitted this way could be read by parties other than the intended recipient, and the review site cannot be held responsible for what happens to it once it leaves the sender’s device.
For any matter that involves account credentials, banking information, proof of identity or payment records, the correct channel is the casino operator’s own secure customer-service system — never a general contact form. The same applies to any request to change personal data or to discuss a transaction. If the operator offers a dedicated support portal or in-account messaging, that is the route to use.
Gambling support
Readers who are experiencing difficulty with gambling should not use this contact form at all. The site’s editorial team is not equipped to provide counselling, crisis assistance or intervention. Instead, those readers should turn to established gambling-support organisations that operate in Canada. These services offer confidential advice, self-exclusion guidance and practical help for players and their families, and they can be reached directly without involving this website.
Self-exclusion, deposit limits and cooling-off periods are tools that the casino operator itself provides, and any request to activate them must be made through the operator’s own support channels. This review site has no authority to place, modify or lift any restriction on a player’s account, and it will not attempt to do so.
Language of reply
The editorial team reads and replies in English. Messages sent in other languages may receive a slower response or may not be understood at all. Correspondence should therefore be written in English to ensure that it is processed correctly and without delay.
Queries about the content of a review, about the scoring methodology or about a correction to a published article are welcome. Queries that require action from the casino operator, that concern an individual account or that involve financial or legal matters will not be actioned from this form; they will be redirected to the appropriate party, and the sender should expect the operator to handle them through its own secure systems.
This page is not a substitute for the operator’s terms of service, its privacy policy or its responsible-gambling program. Every reader is encouraged to review those documents directly and to contact the operator through its official channels for any matter that touches on a player’s rights, obligations or account status.